Tuesday, May 8, 2007

tbux.com: my story

Recently, I was removed as a member/seller from the site tbux.com. I had been selling ThereBucks there for 3 1/2 years. I was also removed from all the related clubs on There.com. I get tired of secrets and gossip and I thought I'd just talk honestly here about why this happened, at least from my point of view.

Tbux.com has maybe a dozen members...I don't know, recently the numbers changed after being the same for years...and those members have the privledge of listing themselves as selling ThereBucks on the site. Anyone else with ThereBucks to sell can put in a sell request, which generates an email that goes out to all the tbux members (although the email part was broken for quite a while) letting them know someone was selling and they can all race to "claim" the transaction. Whoever claims it first then has the right to email the potential seller and ask them to send the ThereBucks.

In my opinion, this system is very inefficient. Also, smaller sales requests require a lot of work for a very small amount of profit, and it wastes the time of anyone who is trying to claim the request but doesn't get there first. It also wastes the time of the person looking to sell, as they have to wait to see who claims their request to be able to send their ThereBucks somewhere and then receive a PayPal payment.

Honestly, if I were setting up the site I would have just claimed all the sale requests myself, instead of having all the sellers squabble over them or selectively only claim the larger transactions or whatever. Of course, I never would have said that while I was a member of the site, because if that suggestion was actually taken seriously I'd never have been able to claim any requests myself.

Another inefficiency is simply the number of sellers on the site. Recently even more sellers were added, so if you are a member-seller you have to compete with other member-sellers for sales. The more sellers they add, the more they have to compete with each other and the more uneven the sales and the longer it takes each of them to sell out the ThereBucks they have. Also, the site doesn't really tell you how much they are selling or take note when a larger transaction comes in, so they need to build a lot of padding into the amount they are selling or risk not being able to fill the orders received, which is always a hassle.

I don't mean to bash tbux.com. I sold there for over 3 1/2 years and it's been the best thing out there for that whole time and has helped me make a living. I'm only pointing out the flaws that bothered me more and more over time but certainly not enough to leave the site or even really complain about it. Kittenkat runs the site and asks almost nothing from the other members, and it's been great selling there and I think she was really visionary to build it in the first place back in 2003.

Rather than complain about the limitations of the site, I simply tried to adapt. I wanted to claim as many sales requests as possible, so I set up primitive systems to help me claim them before any other tbuxer. I kept a laptop right next to my bed, I set an audible alert for sales emails, and I really never went anywhere or had a life because I didn't want to miss a single sale. Seriously, I was afraid to go to the store and run errands because I didn't want to miss a big sale that might make the difference in whether I could pay rent or bills that month. I bought a treadmill so I could exercise without leaving my apartment. I was obsessed, and I was really good at claiming the sales. My day would be ruined if someone else managed to claim one. And of course, they probably wouldn't bother if it was a smaller transaction, those they would sometimes just leave for me. I never thought that was right and never did it myself until finally I saw Kittenkat herself blatantly do it, so then I decided I was justified in doing it without guilt.

I was pretty miserable having no life, my biggest thrill being claiming sales requests on tbux.com before anyone else, so I decided I needed to automate the process. It took me about a year to find someone to do this for me, but I ended up with a really great system that even might occassionally pass a turing test. I was soooo happy! It wasn't foolproof, this system of mine, because it was still possible for someone else to be there at the right time and claim a request before me, but it did a better job than I did and I could sleep soundly at night or go get my hair done in San Francisco, go on dates, find a boyfriend, work out at a real gym, go away somewhere overnight etc. My quality of life improved about 1000%, and I believe it was better for those selling to me as well, since they didn't have to wait for their transactions to be claimed, or only had to wait maybe 15 minutes no matter what time of night or day.

Okay, so far so good, but obviously things didn't remain that way or I wouldn't be writing this right now. After more than a year of automated bliss, at least one member of the tbux.com site complained that they suspected I was using a bot and it wasn't fair and was in fact immoral. I was contacted and asked that, if I was in fact automating the process, I stop immediately and if I wasn't that I leave some transactions for other members, and eventually an email was sent out to members of the site informing us that using a 'bot was now against the rules. Well, I don't want to break the rules, but I also have gotten quite used to actually having a life, so following this new rule meant to me that...

1. I would either have no life once again, or I would keep my life but lose at least half the money I was making or more from ThereBucks reselling, plus if I go back to the "no life" option I'll probably just look like a 'bot anyway...I'd probably get told to stop claiming so many of them even if it's manually, because other members have decided it's not fair. Too me this is really silly, and it means that each time a sale request came in, I'd have to go to the sale request page and evaluate whether it was appropriate for me to claim that particular request or not. Maybe wait 15 minutes to see if someone else would like to claim it instead so I don't get chastised again. What a big waste of my time! Plus, it's just not...well...who is going to voluntarily take a cut in income like that, especially without a cut in time spent on the activity, at least without a fight? Or...who is going to take a cut in quality of life like that, especially after spending a year trying to automate the process in the first place?

2. I still felt the whole claiming of requests by some random person manually was inefficient, and it seemed like a step back in quality of service for the people that "we" bought from.

So I sent an indignant email back to Kittenkat, not admitting to using a 'bot, but protesting that I hadn't done anything wrong. She still wanted me to stop using the 'bot, so I simply stopped responding to her emails. I didn't know what else to do, and it seemed like the best way to buy time while I set up a new system. Eventually, she kicked me off the tbux.com site, and so I started up my own site...it wasn't really what I wanted to do, the whole thing made me really sad, but it seemed like far and away the best option.

The silver lining is that now I can run a ThereBucks selling site the way *I* want, and fix the little things that have bugged me over the years. I can claim sales requests instantly, I can pay buyers within ten minutes, people can see how much is for sale and I don't sell more than I have. I'm actually starting to get excited about it, because I think it's a good system and people have actually been using it! So thanks, and if you haven't tried it yet, it's at http://jinx.tv/tbux

Well, glad we have that all sorted! Be sure to read the above with the thought that this is just *my* side of the story, and each person involved is sure to have their own version.

See you in There! (or IMVU, or somewhere.)

11 comments:

jwatte_food said...

It seems to me that the right way to run such a site is:

1) Everyone pools in the ThereBucks they want to sell. You can pool at any time. You can also withdraw from the pool. Probably only on whole-day boundaries though.

2) A buy transaction takes money out of the pool.

3) Regularly, the revenue for a time period (month ?) is split among all poolers, based on amount pooled times number of days in the pool for that time period. Probably, there's some minimum that needs to be accrued before actual money is paid out, to save on transaction costs.

4) The system operator takes some cut for keeping the system running.

This would let the system sell tbux immediately and fully automated, it would reduce risk and uncertainty among the sellers, and it would allow even small sellers to participate in selling.

If you want to expand your own tbux site to that model, let me know :-) Actually, if the tbux.com people want to do that, too, that'd be cool by me.

GrandMOMZ said...

Ok... I'm blonde and I'm confused!

Anytime I ever went to tbux.com there were either No Sellers currently selling or a list to choose from that had tbux for sale!
If there was more than one seller I always choose the one with the fastest listed delivery time!
Soooo.... I am confused to this "claim" method discribed!
As a tbux member I have never recieved an email informing me that there were tbux available for sale!

Anyhow....
I will for sure use your services when again in need for there funds!
I truely hope your new enterprise doesn't cause you any hassles or alienation from any of the tbux members who sell.
I see no reason why both groups can't prosper!

I am one who usually doesn't think far enough ahead or am broke when I run out of t's and when I buy it is last minute
with rent due or an auction at stake that is bid and I need the mooola fast!
I have often missed out on really good bid auctions cause there were no sellers listed on the tbux site or delivery came
after the auctions end.

I know I am not as large a purchaser as some may be who own neighborhoods and such but for my budget I spend more
than I should in this virtual world!
I for one appreciate that my small purchases are treated with as much importance and speed as someone with a larger budget!!

Thanks Jinx for not giving up and I wish you the very best in your new venture!

HUGS!
GrandMOMZ

Jinx.tv said...

Claiming is for sales requests. Not when someone is trying to buy ThereBucks but when they are trying to sell them. Like if you wanted to sell your extra ThereBucks, you aren't a member of that site, so you'd sell your ThereBucks to someone on that site. First, you'd have to put in a request and wait for someone to claim it.

I hope that makes sense!

-Jinx

Daemona said...

You do realize what you did was entirely scandalous? I am so in envy of you right now. You are my new hero.

Jinx.tv said...

zomg....Daemona! You and jopy are my all time scandalous There heros, so your comment means a lot to me ;)

Of course, I'm not entirely sure which part is supposed to be scandalous...

Unknown said...

This is confusing.
You were part of tbux.com but did not like the rules so instead of quitting and making your own site, you decided to just ignore those rules?

So you had to stay by your computer to buy and sell t$. I looked at tbux.com just now and see 21 people who sell there and I suppose they can buy too.
Are you telling everyone that you have more rights to claim sales than they do? That they have to site on their computers and watch the site for requests but it's not fair that you had to?
I am happy they added more sellers. tbux.com sell more lately and usually I can always buy when I want to.

From what you posted, it looks like you think it's okay to gyp the other 21 people at tbux.com out of money so that you can get your hair done.

You were wrong to abuse the place that allowed you to make real money from selling t$ and make a profit from buying them and reselling them. You were wrong to deny all the other 21 people there the chance to make a little extra money from buying t$ (so you could get your hair done) I hope none of them have any real bills to pay like rent or electricity!

I think I feel safer buying my t$ from a site that obviously has rules that they enforce than from someone who seems to have very little ethics or compassion for her fellow humans.

I'm sure you'll delete this post since it disagrees with what you did.

Jinx.tv said...

Actually, they didn't have any sort of rule against using a bot until I'd already been doing it for a year. It's hard to break a rule that doesn't exist.

I think it's great that you buy from tbux.com! It would be kind of weird if people suddenly stopped buying from them. Get your discount ThereBucks wherever you can.

You seem a little obsessed with me going to get my hair done. I don't think it's really something I do any more frequently than the average person...certainly less frequently than I pay bills/rent/electricity. I'm not going to apologize for not simply putting a bowl over my head and just cutting it that way. I kind of doubt anyone at tbux.com cuts their hair using the bowl method, either.

Unknown said...

I think it's your attitude that bothers me the most, that you admit to ignoring the owner, Kittenkat when she asked you to stop using your method and think that since you were able to muscle the other tbuxers out of the way, that was okay and you weren't gonna let them have a chance.

If any one of them had done this and beat you out of all the sales requests, you'd want them to stop, right? But shouldn't all members of a site have an equal chance? You admit to taking away their chance and seem to not care.

It just seems very shady to me.

Jinx.tv said...

Actually, when I first started trying to claim them, Viv used to get most of them no matter how fast I tried to be. If she hadn't disappeared, she'd probably still be claiming most of them today since I don't know what she did but she was faster than my bot ever was. No, I never complained about her.

"Shady"...heehee...I find you very amusing. Thanks for posting in my blog, it makes me feel like at least SOMEONE is actually reading it.

Unknown said...

Jinx.... Congrats!!!! Hey, I understand and let me say that I have bought from you in the past and will continue to until I get to the point that I need to sell mine but I'm sure that whatever I need to sell for quite awhile will be absorbed by friends. Thanks for Being THERE
Busch

az-phil said...

lol, I find the whole situation hilarious. All the drama aside, I just want to buy cheap tbux when I need them. I used to buy from you on tbux.com mainly because you were selling, and I like the stuff that you design. Hope your new site works out, and keep designing cool stuff.